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(attention to customer)

См. также в других словарях:

  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • Customer retention — is the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first contact an organisation has with a customer and continues throughout the entire lifetime of a… …   Wikipedia

  • Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… …   Wikipedia

  • Customer attrition — Customer attrition, also known as customer churn, customer turnover, or customer defection, is a business term used to describe loss of clients or customers. Banks, telephone service companies, Internet service providers, pay TV companies,… …   Wikipedia

  • Customer engagement — (CE) refers to the engagement of customers with one another, with a company or a brand. The initiative for engagement can be either consumer or company led and the medium of engagement can be on or offline. Unlike marketing terms such as… …   Wikipedia

  • customer-centric — customer cen‧tric [ˌkʌstəmə ˈsentrɪk ǁ təmər ] adjective MARKETING customer centric products, services, or businesses pay more attention to the needs of customers than to sales or profit: • He sought expert help from his bank to grow his customer …   Financial and business terms

  • customer focus — customer focused UK US (UK also customer orientated) ► paying great attention to the needs and opinions of customers: »The internet is making TV much more customer focused. customer focus noun [C or U] ► »This article describes the need for all… …   Financial and business terms

  • customer-focused — UK US (UK also customer orientated) ► paying great attention to the needs and opinions of customers: »The internet is making TV much more customer focused. customer focus noun [C or U] ► »This article describes the need for all companies to have… …   Financial and business terms

  • customer-driven — UK US adjective COMMERCE ► paying great attention to finding out what customers want and helping them to get it: »Our customer driven training sessions are shaped to your company s requirements …   Financial and business terms

  • Customer value proposition — Marketing Key concepts Product marketing · Pricing …   Wikipedia

  • Customer satisfaction dimensions — One of the indicators of a company’s health, customer satisfaction, can be found through market analysis. Satisfied customers usually lead to more sales and profit, making it a strong indicator of company performance. Kekre, Krishnan, and… …   Wikipedia

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